I am writing to tell you how much I appreciate the extraordinary service I receive from your service representative, Michael Baglieri, for my 2002 VW Passat. Michael is always cheeful, courteous and explains what needs to be done, why it needs to be done and gives me a close estimate of the cost. In short, he does whatever it takes to be sure, I am satisfied with the service and am happy when I leave the service area. Michael is an outstanding employee at Drew Auto Center and deserves not only a medal but a raise for keeping this old gal happy.

I am writing to let you know what great customer service I received while buying a car last month. My sales person, Rick, was wonderful. I am a single mother and was shopping for a car with my kids on a Sunday, expecting the worst. However, your sales person, Rick could not have been more accommodating or helpful. I hope that you recognize this type of ideal representation of your company. I love the car and would recommend Drew Volkswagen and Rick to anyone who asked.

Mickey Rogers, I just wanted to let you know how much I appreciated your professionalism and support. You went the extra mile to see that I was treated with courtesy and respect. Your follow through, communication and commitment to detail were in my view ... outstanding! I felt that you were there for me and I thank you very much! The end result is you have a very satisfied customer. I will be back.

I recently purchased a used 2004 Jeep Wrangler from your dealership. I want to take this opportunity to commend your dealership, in particular Joe and Brad. Their commitment to EXCELLENCE and SUPERIOR CUSTOMER SERVICE went above and beyond from start to finish. What was even more of a surprise to me was your taking the time to come by the Used Car Office, to thank me for doing business with your dealership. That to me was amazing! Over the years I have had the opportunity to meet you as I have been the result of several purchases, whether it was new or used. However, I found that this experience with you was amazing to say the least, not to mention appreciated. Unfortunately, the world that we live in lacks superior customer service for someone of your caliber, that heads up the premier automobile dealership , not only in San Diego County, but maybe all of North America, to take the time to come by to thank me is incredible. I feel that many businesses could follow your lead for sure. Thank you again!

This is a letter in recognition of the excellent customer service provided to me by Karen of Drew Collision Center. Two weeks after I bought my 2008 VW Beetle, someone scraped and scratched the side. After a few months, both of our insurance companies were able to resolve the issue. I decided to drop off my car to the Drew Collision Center on November 7, the night before I left the country on vacation. I thought everything had been handled between the insurance companies. Unfortunately, there was still an isssue regarding the supplemental cost. Since Karen was unable to reach me by phone she took the matter into her own hands. She called the gentlemans insurance company and after many phone calls, she was able to receive confirmation of a supplemental payment to allow her to begin to work on the car. One week later, I returned from my vacation and while my car was still not ready (only due to issues with the insurance company) I was thrilled to hear that Karen had worked so hard on my behalf. Quite honestly, I have never experienced such excellent customer service. Most people are happy to do what their job requires them to do and very rarely go above and beyond to get the task completed. People like Karen will definitely continue to bring me back to Drew Ford/VW.

I want to take this opportunity to thank the staff in used car service, especially Tom Britton and Jay Rotun. My 04 Taurus recently needed repair, and they came through with flying colors.